Staff app · iOS and Android
Every department opens to its own shift.
One app for the whole team. Each person sees their department’s work, live, with what is new, what is late and what is theirs, and the rest of the hotel one tap away.
Seven departments, seven dashboards.
People who work across departments switch between them without signing out.
Front Office
Arrivals, departures, guest chats, taxis, payments
F&B
Live orders, kitchen queue, tables, paused dishes
Housekeeping
Room board, inspections, requests, lost & found
Spa
Today’s treatments, check-ins, blocked slots
Pool
Pass scanner, sunbeds, entries
Maintenance
Issues, parts, planned checks
Management
Occupancy, revenue, escalations, approvals
Requests
Accept it, do it, done.
A guest asks for towels in the app and the request lands on the housekeeper’s phone with the suite and the minutes since. One tap accepts it; the guest sees who is on the way.
- Open, mine and done today, filtered by department
- Past target the department is rung; at twice the target, the general manager
- Reassign to a colleague, and they are told
Kitchen
The kitchen queue, without the printer.
In-suite orders arrive with a timer. The kitchen accepts, marks them ready and hands them to a runner, and every step reaches the guest’s phone.
- New, preparing and on the way
- Pause a dish when it runs out, and it leaves the menu
- Restaurant tables and bookings
Housekeeping
Every suite’s state, block by block.
The room board shows dirty, cleaning, inspected and ready for each suite. Inspection is a checklist; a suite marked ready tells Front Office at once.
- Rooms to inspect and my rooms today
- Send back with a reason, or mark ready
- Lost & found logged with the suite it came from
Front Office
Guests, chats and the desk in one place.
Arrivals, departures and everyone in house. Guest chats come with the concierge’s summary on top, so nobody asks the guest twice.
- Check-in, late check-out and room moves
- Taxis and taking payments
- Take over a chat from the AI concierge
The team itself
Handover, schedule and the paperwork.
At the end of a shift, what is still open goes to the next team with a note. Everything a staff member needs about their own job is in the same app.
- Schedule and shift swaps
- Leave requests within the annual balance
- Payslips, training videos, goals, and a way to report an issue
Also on the team’s phones.
Pass scanner
Spa, pool and arcade passes scanned at the door, with a history of entries.
Sunbeds and spa bookings
The pool’s sunbed map and the spa’s day, updated as guests book in the app.
Messages
Direct messages and department threads, beside announcements from management.
Tasks
Assign a task to a person or a department with a due time; overdue tasks ring their owner.
Approvals
Leave, swaps and refunds go to the right head or manager, who decides from the phone.
Live updates
Everything arrives as it happens, with notifications for what needs the person now.
Every department starts the shift on the same page.
The staff app
See Aurelle run a real hotel.
Thirty minutes with the people who built it: the guest app, the staff app, the command center and the concierge on live demo data, and your hotel’s questions.