In service · GreenHills Suites, Çınarcık
One day at a hotel that runs on Aurelle.
GreenHills Suites has 79 suites, seven departments and guests who speak Turkish, English and Arabic. This is a day there, through the screens that run it.
- 79
- suites in six blocks
- 7
- departments on the staff app
- 3
- guest languages
- 24/7
- concierge on the phone line
One day at a hotel that runs on Aurelle.
The day before
The guest checks in from home.
Online check-in opens a day before arrival. The guest scans a passport with the phone, which reads it on the device; the hotel keeps only what it needs and the police registration is prepared.
07:40
Breakfast, ordered from the suite.
The order lands in the kitchen queue with its timer and the suite number. The guest follows it minute by minute; the charge goes to the wallet or the saved card.
11:15
A request that would have been lost.
Extra towels for a suite. Housekeeping accepts it on the phone; if it runs past target the department is notified, and at twice the target the general manager is.
15:30
Revenue the paper slip used to miss.
A spa pass, an upgrade to a suite with a private pool, a late check-out: offered in the app and paid in a tap.
23:10
A call nobody had to take.
A caller from abroad asks about next weekend. The concierge answers in their language, quotes the live price, files the booking and sends a payment link. Reception confirms it in the morning.
08:00, the next morning
The owner reads the night.
Night audit has posted charges, matched card payments and reported guest registrations. The owner dashboard shows revenue, occupancy and what needs a decision.
Built inside a hotel, with the people who run it, one shift at a time.
GreenHills Suites, Çınarcık, Yalova.
Picture this at your hotel.
Thirty minutes on your property: your PMS, your departments, your guests’ languages, and what a first rollout would look like.