AI concierge · phone, app and web
Every call answered, in the caller’s language.
A concierge on your phone line, in the guest app and on your website. It knows the hotel, quotes from live prices, takes the booking and sends a secure payment link, and passes the rest to your team.
- Good evening. Do you have a suite for two adults, 14 to 16 November?
- check_availability · 14–16 Nov · 2 adults · live prices from the PMS
- Yes. The 1+1 Deluxe Suite is free both nights: ₺18,000 flexible, or ₺16,200 non-refundable, breakfast included. Which would you like?
- Flexible, please. Can you text me the link?
- Done. Your reference is GH-K7QD and the payment link is on its way to the number ending 2233. Reception confirms the booking once it is paid.
- Secure payment link · GH-K7QD₺18,000.00
Three ways in, one concierge.
The phone line
Your hotel number rings through to the concierge over a SIP line. It answers in Turkish, English or Arabic, following the caller, and passes calls it should not handle to the team.
In the guest app
Guests call or chat from inside the app. It knows who is calling, speaks the app’s language and books in the app, where the guest pays with their saved card.
On the website
A chat and a browser call on your website, behind a bot check, with a phone number verified by text before a call and daily limits you set.
From question to payment
Quotes the real price, then takes the booking.
Availability and prices come from the PMS at the moment of the call, for both the flexible and the non-refundable rate. When the guest chooses, the concierge files the booking and sends a payment link for the full stay.
- Secure payment page with 3-D Secure
- Link by text message or email, as the guest prefers
- Reception confirms the paid booking in the panel
When a person is needed
Hands over with the story so far.
A request it should not handle goes to the right team. The staff member sees the concierge’s summary at the top of the chat and can take it over.
- Late check-out, taxis and requests turned into tasks
- Guest chats shown in the staff app and the panel
- Nothing promised that the hotel has not set
Every call on record
Calls, chats, quality and spend.
Each call and chat is kept with its language, length, result and booking. A review pass scores every call and flags the ones a person should read: an over-generous discount, a made-up fact, a missed hand-over.
You decide what it knows and says.
The concierge reads its instructions from the command center, so a change reaches the next call within a minute.
Hotel facts
Check-in times, facilities, policies, directions: the answers it gives, in the hotel’s words.
Knowledge
Longer notes and questions guests ask, kept in one place and used in every channel.
Prices
The rate card and how discounts may be offered on the phone, if at all.
Messages
The texts and emails it sends, in Turkish, English and Arabic, edited in the panel.
Channels and limits
Turn the phone, app or website channel on and off; cap website spend per day.
Safety limits
Payment emails and texts limited per address and number each day; repeated wrong lookups stopped.
When the desk is busy, the concierge takes the call.
The AI concierge
See Aurelle run a real hotel.
Thirty minutes with the people who built it: the guest app, the staff app, the command center and the concierge on live demo data, and your hotel’s questions.