Aurelle Autopilot · run for you, 24/7
Hand us the system. Keep the hotel.
Aurelle Autopilot is the whole platform, operated for you by a named team. We set it up, write what the concierge knows, watch it around the clock and improve it every month. You keep every decision. We do the work.
The tool trap
Good software, quietly abandoned.
This isn’t about bad products. It’s what happens when a powerful system lands on a team that is already full. We have seen the pattern, and we have lived it.
Month one
Launch day goes well. Everyone is excited. The concierge answers the basics.
Month two
Prices change, a new spa menu arrives. Nobody updates the concierge. Answers drift.
Month three
An integration stops syncing. It takes a guest complaint to find out.
Month six
Reports arrive, unread. The team works around the system. It becomes another tab.
The fix isn’t more features. It’s someone whose job is to keep the system sharp.
Side by side
Copilot or autopilot.
Same platform. Same four products. The difference is who does the work.
We do the work. You keep the say.
We do
Everything that keeps it running
- Connect your PMS, channel manager, phone line and POS
- Write and maintain the concierge’s knowledge in three languages
- Build workflows and routing for every department
- Watch conversations, tasks and integrations around the clock
- Train new staff whenever they join
- Prepare a monthly review with what we changed and why
- Propose improvements, and make them once you agree
You do
Only what needs a hotelier
- Tell us how you want guests treated
- Approve the concierge’s voice and key answers
- Share changes: prices, menus, events, closures
- Meet us once a month for thirty minutes of review
- Decide. Every change goes through you.
We run the concierge
Your concierge, kept sharp by people.
An AI concierge is only as good as what it knows. We write that knowledge, keep it current, and read the conversations so it keeps getting better.
Write
Your house, in its voice: rooms, rates, policies, restaurants, spa and the local area, in English, Turkish and Arabic.
Update
Same-day changes. A new menu, a new offer, a closed pool: send it to us and the concierge knows it the same day.
Review
Every week we check answers, fix gaps and flag what guests keep asking for.
Escalate
We tune when the concierge hands over to your team, so nothing sensitive is left to a machine.
We run the operations layer
Every request lands with the right person.
The staff app and the command center only work if routing, roles and workflows match how your hotel really runs. We build them and keep them matched.
Map
Your departments as they are: front office, housekeeping, maintenance, F&B, spa. Roles, shifts and who covers whom.
Route
Towels to housekeeping, a broken AC to maintenance, a complaint to the duty manager.
Tune
We watch where tasks wait and adjust routing and priorities: fewer pings, better timing.
Train
Seasonal teams change. We onboard each new person to their board on day one.
We watch the house
Awake when you’re not.
Our operations desk watches every Aurelle hotel around the clock. Most issues are fixed before anyone at the hotel notices. When we need you, we call the person you named.
- 15 min
- response to a critical issue
- 24/7
- coverage, every day of the year
Integrations
PMS, channel manager, phone line, POS: if a sync slows or stops, we see it and act.
Conversations
Unanswered questions, unhappy tones and failed hand-overs raise an alert to our desk.
Tasks
Requests that sit too long are chased with your duty manager.
Service health
Apps, concierge and command center, checked continuously.
A day on autopilot
Your hotel’s day, seen from our desk.
An illustrative day. None of it needs your general manager to open a setting.
- 07:00
Morning check
Our desk confirms the overnight syncs and flags anything open for your duty manager.
- 09:30
Offer update
Tonight’s dinner menu arrives by message. The concierge knows it within the hour.
- 12:00
Routing tweak
Pool towel requests keep waiting. We move them to the pool attendant’s board.
- 15:00
Check-in peak
We watch arrivals and answer staff questions on the support line.
- 19:00
Guest escalation
An unhappy tone in a chat. The concierge hands over; we make sure someone picks it up.
- 02:00
Night watch
The channel manager slows. We reconnect it before the morning rush.
“Here is what we saw, here is what we fixed, here is what we suggest next.”
We report to you
One review a month. Not a dashboard to decode.
You have the command center whenever you want it. You also get a person who reads it for you and tells you what matters.
What happened
Requests, conversations, response times and guest feedback for the month, in plain words.
What we changed
Every update we made to the concierge, routing or workflows, and why.
What we noticed
Patterns: questions guests keep asking, tasks that keep waiting, revenue moments missed.
What we propose
Three to five improvements for next month. You approve, we deliver.
Your Aurelle team
Names, not a ticket number.
Every Autopilot hotel gets a named team. Several of us have worked hotel shifts, and all of us learned on a live property.
Hotel success lead
Named at kick-off
Your main contact. Knows your house, runs the monthly review, owns the plan.
Concierge editor
Named at kick-off
Writes and maintains what the concierge knows and how it speaks, in three languages.
Integration engineer
Named at kick-off
Connects and looks after your PMS, channel manager, phone and POS links.
Operations desk
Named at kick-off
Watches every hotel 24/7, answers your team and escalates when needed.
Managed onboarding
Live in six weeks. We carry it.
Your team’s time: a discovery visit, a few approvals and training on shift. Everything else is ours.
Week 0 · Discovery visit
We spend time in your hotel: front desk, housekeeping, kitchen. We learn how things really work.
Weeks 1–2 · Connect
We link your PMS, whichever you use, plus channel manager, phone line and POS to one record. You don’t touch a setting.
Weeks 2–3 · Write the house
We write the concierge’s knowledge and voice. You review and approve it.
Weeks 3–4 · Build the boards
Departments, roles, routing and workflows, set up to match your hotel.
Week 5 · Train on site
Each team learns its board, on shift, with us beside them.
Week 6 · Go live, together
We switch on in stages and stay close through the first weeks.
The first 90 days
We stay closest when it matters most.
Launch is the start, not the finish. The first three months set how well Aurelle runs for years, so we watch them closely.
Days 1–30 · Settle
Daily check-ins with your duty managers; concierge answers reviewed every day; routing adjusted as real requests arrive.
Days 31–60 · Sharpen
Weekly conversation reviews; the first upsell and offer flows switched on; gaps in staff use found and fixed.
Days 61–90 · Steady
The first full monthly review, agreed goals for the next quarter, and hand-over to the regular Autopilot rhythm.
Our commitments
Written down, measured, reported.
Every Autopilot agreement includes service levels like these. We report against them in every monthly review.
- 15 min
- Critical issue response24/7
- 4 h
- Standard request responseBusiness hours
- Same day
- Concierge updatesWhen sent before 18:00 local time
- 99.9%
- Platform availabilityMonthly
- 12 a year
- Monthly reviewsWith your general manager
- 1
- Named success leadPer hotel
And if we miss?
- We tell you first, before you have to ask.
- We explain what went wrong and what we changed.
- Service credits, as set out in your agreement.
Security and your data
We run it for you. We never own it.
A managed service means our team has access to your system. Here is how we keep that access safe, limited and visible to you.
Your data stays yours
Guest and hotel data belong to you. Export it any time, and keep it if you leave.
Least access
Our team sees only what the job needs, by role, for your hotel only.
Every action logged
Each change our team makes is recorded with who, when and why, in your command center.
Encrypted, backed up
Data encrypted in transit and at rest, on secure cloud hosting with daily backups, processed under KVKK and GDPR.
Hand us the system. Keep the hotel.
Book a discovery visit. We walk your hotel and show you exactly what we would run for you.